Cancellations & Refund Policy

At Cura Hospitals, we strive to offer a smooth and transparent experience for all appointment bookings and medical services. Please review our policy regarding cancellations and refunds.

1. Appointment Cancellations

You can cancel or reschedule your appointment at least 2 hours prior to the scheduled time.
Cancellations can be made through WhatsApp, website, chatbot, or by calling us at 8748030303.
Missed appointments without prior notice will be marked as No Show.

2. Refund Policy

We do not offer refunds for completed consultations, investigations, or treatments.

Refunds are applicable only under the following conditions:

Duplicate payment made for the same appointment or service.
Appointment cancellation by Cura Hospitals due to doctor unavailability or other unforeseen circumstances.
Advance payments made for services that were not availed due to valid patient-side reasons, if notified in advance.

All eligible refunds will be:

Processed within 7–10 business days.
Returned to the original source of payment.
Subject to internal verification and approval by our accounts team.

3. Non-Refundable Services

Completed OPD consultations
Completed investigations (blood tests, scans, etc.)
Hospital admission and surgery charges once initiated
Any services availed through package or promotional offers

4. Contact for Cancellations & Refunds

For all cancellations or refund-related requests, please contact:

📞 Phone: 8748030303
📍 Kammanahalli Branch
1, Bethel St, HRBR Layout 2nd Block, Kalyan Nagar, Kammanahalli, Bengaluru, Karnataka 560043

📍 Kanakapura Road Branch
18, Kanakapura Main Rd, Venkatareddy Layout, Industrial Area, Doddakallasandra, Uttarahalli Hobli, Bengaluru, Karnataka 560062