Privacy Policy

At Cura Hospitals, we believe that trust is the foundation of every patient relationship. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you interact with our website, book appointments, or use any of our digital services.


By using our website or services, you agree to the practices described in this policy

Who We Are

Cura Hospitals is a multispecialty hospital group operating across two Locations in Bengaluru, Kanakapura Road and Kammanahalli. We are NABH accredited and committed to delivering the highest standards of clinical care and patient confidentiality.

Registered Address: Cura Hospitals, Kanakapura Road, Bengaluru, Karnataka 560062
For privacy-related queries, contact us at: privacy@curahospitals.com

Information We Collect

We may collect the following types of information:

Personal Identification Information

• Full name, date of birth, gender
• Contact details including phone number and email address
• Address and location informationt
• Government-issued ID details where required for admission or insurance purposes

Technical and Usage Information

• IP address, browser type, and device information
• Pages visited on our website and time spent
• Referring URLs and search queries that led you to our site
• Cookies and similar tracking technologies

International Patient Information

• Passport or travel document details
• IP address, browser type, and device information
• Country of residence and travel itinerary (where relevant)
• Medical sponsorship or insurance details for patients travelling from abroad

How We Use Your Information

We use the information we collect to:

Personal Identification Information

• Schedule and manage appointments, consultations, and procedures
• Provide personalised medical care and follow-up support
• Share relevant health information with your treating doctors, specialists, and care teams
• Process cashless treatment claims with our 40+ insurance and TPA partners
• Send appointment reminders, test results, and care updates via SMS, email, or WhatsApp
• Support our international patient services including travel coordination and medical opinions
• Improve our website, services, and patient experience
• Comply with applicable legal, regulatory, and accreditation requirements
• Conduct internal research and quality improvement initiatives (using anonymised data only)

We do not use your medical information for advertising, and we do not sell your data to third parties.

Sharing of Information

Your information may be shared in the following circumstances:

Personal Identification Information

Information is shared among your treating physicians, nurses, and allied health professionals involved in your care across our two Locations.

With Third-Party Service Providers

We work with trusted partners for se rvices such as laboratory testing, diagnostic imaging, pharmacy, and IT infrastructure. These partners are bound by strict confidentiality agreements.

With Insurance and TPA Partners

With your consent, relevant medical records and billing information are shared with your insurer or third-party administrator to facilitate cashless treatment.

Personal Identification Information

Information is shared among your treating physicians, nurses, and allied health professionals involved in your care across our two Locations.

With Regulatory and Legal Authorities

We may disclose information as required by law, court order, or government regulation, including mandatory disease reporting obligations.

In Medical Emergencies

In situations where your life or the life of another person is at risk, we may share necessary information with emergency responders or treating facilities.

We will never share your identifiable health information for marketing purposes without your explicit consent.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and understand how visitors engage with our content. These include:

Personal Identification Information

• Essential cookies – required for the website to function correctly
• Analytics cookies – help us understand visitor behaviour (e.g., Google Analytics)
• Preference cookies – remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website

Data Retention

We retain your personal and medical records for as long as required by applicable Indian laws and medical regulations, including the guidelines set by the Medical Council of India and the Clinical Establishments Act. In general:

Personal Identification Information

• Medical records are retained for a minimum of 7 years from the date of last treatment
• Records of minor patients are retained until the patient reaches adulthood plus 7 years
• Website usage data is retained for up to 24 months

After the applicable retention period, data is securely deleted or anonymised.

Your Rights

As a patient and user of our services, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your data where there is no legal obligation for us to retain it
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at privacy@curahospitals.com or visit our Patient Services desk at either hospital.

Security

We take the security of your information seriously. We implement appropriate technical and organizational safeguards including:

• Encrypted data transmission (SSL/TLS)
• Secure, access-controlled electronic health record systems
• Regular security audits and staff training
• Restricted access to sensitive patient data on a need-to-know basis

While we take every reasonable precaution, no method of transmission over the internet is completely secure.
We encourage you to contact us immediately if you suspect any unauthorised use of your information.

Children’s Privacy

Cura Hospitals provides paediatric care and may collect information about minor patients. Such information is collected with the consent of a parent or legal guardian and is subject to the same protections described in this policy.

International Patients

If you are accessing our services from outside India, please be aware that your information will be stored and processed in India in accordance with Indian law. By using our international patient services, you consent to this transfer and processing.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on this page with a revised effective date. We encourage you to review this policy periodically.